These Terms of Service (“Terms”) govern your access to and use of the Assura platform and website, operated by Privicy Advisory Services Limited (“Assura”, “we”, “us”). By creating an account or using the platform you agree to these Terms. Please read them carefully.
Assura is a cloud-based governance, risk, and compliance (GRC) platform designed to assist organisations in managing their data protection obligations under Caribbean data protection legislation. The platform provides tools for maintaining Records of Processing Activities, conducting Data Protection Impact Assessments, managing Data Subject Requests, logging data breaches, assessing compliance maturity, and managing third-party vendor relationships.
Assura is a compliance management tool. It does not provide legal advice, and use of the platform does not constitute or replace legal counsel. Organisations remain solely responsible for their own compliance with applicable law.
Assura is offered on monthly and annual subscription plans. Current plan details and pricing are available at getassura.app/#pricing. We reserve the right to modify pricing with 30 days’ written notice to existing subscribers.
If payment is not received within 7 days of the due date, we may suspend access to the platform. Accounts suspended for non-payment for more than 30 days may be terminated and data deleted in accordance with our retention policy.
You agree to use Assura only for lawful purposes and in accordance with these Terms. You must not:
All compliance data, records, assessments, and documents you create within Assura remain your property. We claim no ownership over your data.
Where you enter personal data about third parties (your employees, customers, or data subjects) into the platform, you are the data controller and we act as your data processor. A Data Processing Agreement governing this relationship is available at getassura.app/dpa.html and forms part of these Terms.
You may export your data at any time from your account. On cancellation or termination, you have 30 days to export your records before they are permanently deleted from our systems.
We may collect and use anonymised, aggregated usage data to improve the platform. This data cannot be used to identify you or your organisation.
The Assura platform, including its software, design, TR²UST® Framework, documentation, and all related intellectual property, is owned by Privicy Advisory Services Limited and is protected by applicable intellectual property law. These Terms grant you a limited, non-exclusive, non-transferable licence to use the platform during your subscription period.
Nothing in these Terms transfers ownership of any intellectual property to you. The TR²UST® name and framework are proprietary to Privicy Advisory Services Limited.
We aim to maintain platform availability of 99.9% measured monthly, excluding scheduled maintenance. We will provide advance notice of planned maintenance where possible. We do not guarantee uninterrupted or error-free operation and shall not be liable for downtime caused by factors outside our reasonable control, including infrastructure provider outages, DDoS attacks, or force majeure events.
Support is provided by email at [email protected]. Response times vary by plan as described in your subscription details.
Each party agrees to keep confidential any non-public information received from the other party in connection with the platform, and not to disclose it to third parties without prior written consent, except as required by law. This obligation survives termination of these Terms for a period of 3 years.
The Assura platform is provided “as is” and “as available”. While we take reasonable steps to ensure accuracy and reliability, we make no warranty, express or implied, that the platform will meet your specific compliance requirements, that it is free from errors or interruptions, or that its use will ensure your organisation’s compliance with applicable law. Use of the platform does not constitute legal advice.
To the maximum extent permitted by applicable law, our total aggregate liability to you arising out of or in connection with these Terms or your use of the platform shall not exceed the total subscription fees paid by you in the 12 months immediately preceding the event giving rise to the claim.
We shall not be liable for any indirect, consequential, special, incidental, or punitive loss or damage, including loss of profits, loss of data, regulatory fines imposed on your organisation, or loss of business opportunity, even if we have been advised of the possibility of such loss.
Nothing in these Terms limits our liability for fraud, wilful misconduct, or any liability that cannot be excluded under applicable law.
You agree to indemnify and hold harmless Privicy Advisory Services Limited, its directors, officers, and employees from and against any claims, losses, or expenses (including reasonable legal fees) arising out of your use of the platform in breach of these Terms, your violation of applicable law, or your infringement of any third-party rights.
These Terms commence on the date you create an account and continue until your subscription is terminated. Either party may terminate for material breach upon 14 days’ written notice if the breach is not remedied within that period. We may suspend or terminate your account immediately if we have reason to believe your use poses a security risk or violates these Terms in a material way.
On termination, your right to access the platform ceases. Provisions of these Terms that by their nature should survive termination — including intellectual property, confidentiality, limitation of liability, and indemnification — shall do so.
These Terms are governed by the laws of the Republic of Trinidad and Tobago. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Trinidad and Tobago, without prejudice to our right to seek injunctive or other equitable relief in any jurisdiction.
We may update these Terms from time to time. We will provide at least 30 days’ notice of material changes by email to your registered address. Continued use of the platform after the effective date of updated Terms constitutes acceptance. If you do not agree to the updated Terms, you may cancel your subscription before the effective date.
Questions about these Terms should be directed to Privicy Advisory Services Limited at [email protected].